Students and Online Writing Labs (OWLs): Challenges, Learning Strategies and Attributes of High Quality OWLs (2007)

The purpose of the study was to examine the writing problems of collegiate students, the challenges they encountered when using an online writing lab (OWL) to address these writing problems and the learning strategies employed to address both challenges in the context of an OWL. Lastly, the study examined the attributes a high quality OWL from the perspective of students who use OWLs.

ESL Students’ Experiences of Online Peer Feedback (2007)

This paper reports an exploratory study of 22 English as a Second Language (ESL) students’ experiences of online peer feedback in a sheltered credit course at a western-Canadian university. Based on analyses of the electronic feedback (e-feedback) participants received, comparisons of their initial and revised drafts, and follow-up interviews, the study shows that e-feedback, while eliminating the logistical problems of carrying papers around, retains some of the best features of traditional written feedback, including a text-only environment that pushes students to write balanced comments with an awareness of the audience's needs and with an anonymity that allows peers to make critical comments on each others’ writings.

Using ROCs to Inform New Training Methods for a “Growing” OWL (2007)

Although KnightOWL is in its infancy, we have successfully expanded our online services to all of UCF’s 47,000 students, including those on regional and specialty campuses. Like KnightOWL itself, this study is in its infancy; however, we plan to use the figures presented here to provide direction as we help writing consultants embrace synchronous online consultations.

(Re)Wiring Ourselves: The Electrical and Pedagogical Evolution of a Writing Center (2006)

In 1995, the same year that Computers and Composition published a special issue on writing centers, Boise State University’s Writing Center went online. The Center established a web presence, called simply Writing Center Online, which was highlighted by an e-mail consultation service: writers were encouraged to send in drafts by e-mail, and consultants would respond in kind.

Tutoring Online: Increasing Effectiveness with Best Practices (2006)

Is tutoring online more than just email? Two yearlong studies explored tutoring online in two different modes. One, from Atlantic Community College in New Jersey, looked at asynchronous (not real time) tutoring online using a discussion board. The other, at Pima Community College in Arizona, used synchronous (real time) online software. The combination of these two studies suggests best practices for this new environment.