Assessing the Quality of Online Peer Feedback in L2 Writing (2009)

This chapter reports on an instrument that was developed to formatively assess the quality of feedback that second language students give to one another in an online, anonymous, asynchronous learning environment. The Online Peer Feedback (OPF) Assessment was originally developed for a peer online writing center in Japan where student peer advisors jointly compose feedback for a client-writer.

Distance Learning Technologies and Writing Center Conferences: A Comparative Analysis of Two Methods of Delivering Consultations at a Distance (2008)

This project investigates two tools for providing online writing center consultations, both of which incorporate an audio link and application sharing. Its methodologically diverse design examines the scope, content, and structure of one-to-one writing center conferences across two synchronous delivery tools and compares them with f2f sessions conducted by the same consultants.

The Invisible Interface: MS Word in the Writing Center (2008)

A lack of attention to computers in the writing center extends to the use of word processing programs like MS Word. This article discusses these issues in the context of a case study of one tutor in computer-based tutoring sessions in a writing center.

Clarity in Online Tutoring Program Development (2007)

Developing the program challenged us to acknowledge student expectations and adapt our services in response. We discovered that clear, explicit communication with students during appointment setting, advertising and promotion, and online communication made our service most effective.

Consulting in Cyberspace: Adventures with Online Consulting Programs (2007)

Like many other writing centers, our writing center is struggling with space needs. At the same time, we feel we are not reaching certain populations, like those registered for distance education courses, physically challenged students, and those who could benefit from our collaboration, but for one reason or another do not take advantage of our services.