Developing Sound Tutor Training for Online Writing Centers: Creating Productive Peer Reviewers (2000)

It is our experience that tutors trained for face-to-face writing centers are not adequately prepared for the challenges they encounter working with online writing centers. The purpose of our article is to provide an overview—especially for administrators, developers, and tutors new to electronic tutoring environments—of the issues and considerations unique to online tutoring that training programs need to address.

Taking Flights with OWLs: Examining Electronic Writing Center Work (2000)

Taking Flight with OWLs examines computer technology use in writing centers. Its purpose is to move beyond anecdotal evidence for implementing computer technology in writing centers, presenting carefully considered studies that theorize the move to computer technology and examine technology use in practice.

Interfacing the Faceless: Maximizing the Advantages of Online Tutoring (2000)

As writing labs continue to branch out into cyberspace, questions abound as to the potential changing role of the writing lab, especially in its capacity online. Should the OWL (Online Writing Lab) act as a resource medium, providing users with a variety of writer-related tools (including handouts, interactive workshops, exercises, and additional links to more resources)? Or can it be a medium in which one conducts tutorials as well?

Virtual Success: Using Microsoft NetMeeting in Synchronous, Online Tutorials (2000)

Even Hobson’s book, the most up-to-date on the subject of technology in the writing center, provides no detailed account of how synchronous tutorials have actually worked. An account of this type is sorely needed to open the discussion of its capabilities and limitations and to facilitate the progress of others interested in experimenting with this type of “virtual” tutorial.