Dear OWL Mail: Centering Writers’ Concerns in Online Tutor Preparation (2017)
Much of the scholarship on writing centers narrates the stories of writers and their texts as told by tutors, administrators, and researchers. In an effort to bring writers' voices to the forefront, this empirical study examines the types of questions and concerns writers have about their writing as submitted through the Purdue Writing Lab's OWL Mail, an online, asynchronous question-and-answer email platform.